Online Orders

Placing an order online is quick, secure and easy. Simply browse our catalogue and add the products of your choice to the basket. Every item includes clear descriptions as well as at least one high resolution image so you are able to see exactly what you will get. Checking out involves telling us your address and entering your payment details, all over a secure connection and in easy to follow steps. Placing orders online is in fact more secure than doing so by fax or over the phone. For that reason alone, we prefer orders to be placed via the website. Online orders also get processed faster than those placed via other methods.

If at any stage of ordering you have any questions about the products or purchasing procedure, you can telephone or e-mail our customer services team for prompt assistance.

Accepted Payment Methods

We accept payment by Visa, MasterCard, Switch/Maestro and Debit cards, Cheques, Postal Orders and Bank Transfer.

Please make Cheques and Postal Orders payable to Intus Healthcare Ltd. covering the full product cost, including the correct postage and packaging amount added to the product total. The total will be clearly presented during check-out. We wait for the payment to clear before despatching the goods so please consider paying online if you want to receive your order promptly.

For Bank Transfer please use the following details:

Barclays Bank
Teddington Branch
1 The Causeway
Teddington
TW11 0HB
Bank Account No. 60936782
Sort Code 20-46-73

IBAN No. GB61 BARC 204673 60936782
SWIFTBIC BARCGB22

Debited Funds

When you place an order online, your Credit or Debit Card goes through an authorisation process, which simply guarantees that adequate funds are available in your account at that time. This authorisation is valid for approximately five working days to allow us time to fulfil your order in case we happen to be out of stock.

Either when stock arrival has been confirmed or when we are ready to despatch some or all of the goods you ordered, we will debit the amount and send you an electronic invoice with full purchase details.

Credit Card Authorisation Failures

The most common explanation for this error, is that you accidentally typed the billing address or card details incorrectly. If this happens, an error message will appear in red and you will be given the options to try again with the same or a different card.

If authorisation fails again and you are positive the details are correct, first check your VALID TO & EXPIRY dates shown on the front of your card and your ISSUE NUMBER (if applic.). You could also call your card provider to ask why it was not authorised.

Our order processing department will receive your "failed order" anyway and may then contact you to arrange an alternative payment method, if you still wish to proceed.

Otherwise contact us and we will try to progress the order for you.

Order Acknowledgement

Soon after you have placed your order online, you will receive an e-mail confirmation (provided the e-mail address you have given us is valid). If you wish to alter any information or correct a mistake, please contact us with your Order Number).

Telephone Orders

If you have a problem placing an order online or simply prefer ordering over the telephone and would rather talk to the Customer Service Team in person, please contact us directly.

Please note: Although we know our products inside out, we cannot offer you medical advice. Our staff are instructed to only offer you information on product features and benefits. They are not trained to make suggestions on what may be best for your health. Please discuss any health queries you may have with your GP and/or sleep consultant.

Facsimile Orders

Orders by fax must be clearly legible and include your name, billing address, delivery address and a full description of the products you wish to order. Please include the long Credit or Debit Card number, start date, expiry date, issue number (if applic.), name on card and CVV - security number (the last three digits on the back of the card). No products will dispatched until payment is received full.

Snail Mail or Post Orders

See details on "Facsimilie Orders" and fax to: +44 (0) 870 744 6810

VAT

Where applicable, all prices shown are inclusive of VAT at the prevailing rate and are correct at the time of publishing. Class II(a) medical devices may be purchased VAT exempt. All prices are subject to change without notice. Whilst Intus Healthcare Ltd. will correct any errors or omissions asap, we will not be liable to sell a product or service, if any price or detail previously published was in fact a genuine mistake.

Cancelling an Order

We ask you to carefully consider your options before placing your order. If, for any reason, you have to cancel or amend an order already placed, please inform us in wirting (e-mail) as soon as possible. Please state your order or invoice number and, to help us improve our service, a reason for cancelling or changing your order. If the goods have already been despatched, please refuse the delivery. Parcels will have a sticker on them with our name, Intus Healthcare Ltd..

Product Availability

Orders made for any products or services displayed on this website, including prices, do not constitute an offer to enter into a contract or agreement. Your order is deemed to be an offer for the products or services selected and Intus Healthcare Ltd. is not obliged to accept your order.

We reserve the right to refuse any order or any part of an order, or to require further information to enable us to evaluate, validate and/or process an order. Any fraudulent or suspicious transactions will be reported to the relevant authorities.

We accept orders from any geographic region displayed as an option in our shopping cart. Orders placed with a billing address outside the UK in particular may be subject to thorough, time consuming anti-fraud checks and we may refuse the option to pay by card to any order we deem suspicious. If unsure about placing an order, please contact us.

All products are offered subject to availability. There may be occasional circumstances beyond our control that mean we cannot fulfil an order in part or in full.

If, for some reason we have to cancel an order or refund your card in part or in full, we can and will do this promptly and then contact you via e-mail or phone to inform you.

There may be a 5-10 day delay between Intus Healthcare Ltd. refunding your card and it actually showing up on your account, so please be patient as this process is controlled by the banks.

Your statutory rights as a consumer are not affected by any of the above.